Water Jet Stone Cutting Machine After-Sales Service
Thank you for choosing a water jet stone cutting machine from Fujian Hualong Stone Machinery Co., Ltd. We provide comprehensive after-sales service, including equipment installation, commissioning, maintenance, and repair, to ensure long-term, stable operation. Our professional team is always available to assist you with any questions.
All water jet stone cutting machines purchased come with a one-year free warranty. During the warranty period, if the equipment malfunctions due to manufacturing process or raw material defects, we will provide free repairs and parts replacement. After the warranty expires, customers can choose paid repair services as needed. All repair costs will be confirmed with the customer before the repair to ensure transparency and fairness.
We provide 24/7 technical support. Customers can contact us by phone, email, or video call to resolve any operational or malfunctioning issues. If the problem is complex and cannot be resolved remotely, we will dispatch a technical engineer to conduct on-site inspection and repair. We promise to respond to technical support requests within 12 hours to ensure uninterrupted production.
We provide free equipment installation and commissioning services. Once your equipment arrives at your site, our technicians will assemble, commission, and conduct a trial run to ensure it meets production requirements and operates stably. After installation, our technicians will also provide training for your operators to ensure they master the essentials and use the equipment safely and efficiently.
We offer a certified spare parts supply service. All spare parts are genuine and of guaranteed quality. You can order spare parts by hotline, email, or online, and we will deliver them promptly to meet your needs.